Refund policy

Last updated: October 7, 2026

Returns

We want you to be satisfied with your purchase from PROMO CORE LLC. Please contact us before returning an item so we can confirm eligibility and provide the appropriate return instructions.

Eligibility

Items should be unused, in their original condition, and returned with the original packaging where reasonably possible. Custom, used, or damaged products may not qualify for a refund unless required by applicable law.

Requesting a Refund

Email marketingutilities@gmail.com with your order number, the item concerned, and the reason for your request. We will review your request and reply with the next steps.

Refunds

Approved refunds will be issued using the original payment method where a payment gateway is available. Processing times may vary depending on the payment provider.

Exchanges

If you receive the wrong or a defective product, contact us as soon as possible at billpromosolutions@gmail.com. Please include details and photos where appropriate so we can assess the issue.

Shipping

Unless an item is defective, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.

Contact

For questions about returns or refunds, please contact:

Business Name: PROMO CORE LLC

Email: billpromosolutions@gmail.com