Shipping policy

Last Updated: October 9, 2026

1. Order Processing

PROMO CORE LLC processes orders after they have been successfully placed and payment has been confirmed, where applicable.

Order processing times may vary depending on product availability, order volume, holidays, and other circumstances. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Times

Estimated shipping and delivery times will be displayed at checkout or communicated to customers where available.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, customs procedures, and other factors beyond our control.

3. Shipping Costs

Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions stated in the relevant promotion.

4. Order Tracking

If tracking information is available for your shipment, it will be provided to you when your order is dispatched or when the shipping carrier makes it available.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at billpromosolutions@gmail.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

6. Delayed or Lost Shipments

If your shipment is delayed, please check the tracking information first, if available.

If your order appears to be lost or has not arrived within the estimated delivery period, contact us at billpromosolutions@gmail.com so we can review the situation and help determine the appropriate next steps.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs of the item and packaging where appropriate. We will review your request and explain the available options in accordance with our Refund Policy and applicable law.

8. International Shipping and Customs

If international shipping is offered, orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Customers are responsible for applicable charges where legally permitted and as disclosed at checkout. Customs inspections may also affect delivery times.

9. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at billpromosolutions@gmail.com

We cannot guarantee changes or cancellations once an order has been processed or dispatched. Any cancellation or refund will be handled in accordance with our applicable policies and consumer protection laws.

10. Contact Information

For questions about shipping, order tracking, or delivery, please contact:

Business Name: PROMO CORE LLC

Email:billpromosolutions@gmail.com